Terms and Conditions

Corelo services are intended for business use by organizations and their authorized users. These Terms apply to website usage, platform access, and related service interactions unless superseded by a signed written agreement.

Customer is responsible for ensuring all users under its organization are authorized and comply with these Terms.

• "Services" means Corelo websites, applications, features, APIs, and related support offerings.
• "Customer Data" means data submitted to or managed within Services by or on behalf of Customer.
• "Authorized User" means an individual whom Customer permits to access Services.
• "Order Form" means any signed commercial document defining plan scope, pricing, and service terms.
• "Applicable Law" means all laws and regulations that apply to either party in connection with these Terms.

If Customer has signed a master services agreement, order form, statement of work, or other commercial agreement with Corelo, that signed agreement prevails over these Terms to the extent of conflict.

For matters not covered by signed documents, these Terms remain applicable.

Corelo may update or modify Services to maintain security, reliability, legal compliance, and product quality. Corelo may add, improve, or retire features over time.

Material commercial or contractual changes are handled in accordance with signed agreements where applicable.

Customer must provide accurate account information, manage user permissions responsibly, and use Services in compliance with Applicable Law.

Customer is responsible for internal governance decisions about what data is uploaded and who can access it.

• Do not use Services for unlawful conduct or to infringe third-party rights.
• Do not transmit malware, abusive content, or unauthorized bulk messages.
• Do not interfere with Service operations, security controls, or infrastructure.
• Do not attempt unauthorized access, reverse engineering, decompilation, or extraction of source code except as expressly required by mandatory law.
• Do not process personal information through Services without proper authority and required notices.

Customer is responsible for maintaining credential confidentiality and for all activity under Customer accounts. Corelo may rely on account instructions that appear to come from authorized users.

Customer must promptly notify Corelo of suspected unauthorized access or account compromise at marc@corelo.io.

Corelo may offer beta or preview features for evaluation. Such features may have limited support, may change without notice, and may be discontinued.

Unless otherwise agreed in writing, beta or preview features are provided as-is and may be excluded from service commitments.

Website pricing is informational and may change. Binding pricing, billing cycles, invoicing terms, and tax treatment are defined in signed commercial documents.

Customer is responsible for paying all agreed fees and applicable taxes, except taxes based on Corelo net income.

Customer may connect third-party services or integrations to Corelo. Corelo is not responsible for third-party products, policies, or availability.

Customer is responsible for reviewing and accepting third-party contractual and privacy terms.

As between Customer and Corelo, Customer retains rights in Customer Data. Customer grants Corelo the rights needed to host, process, secure, and transmit Customer Data for service delivery.

Each party agrees to comply with Applicable Law regarding personal information. Corelo's handling of personal information is further described in the Corelo Privacy Policy.

Corelo and its licensors retain all rights, title, and interest in Services, software, documentation, methods, and related intellectual property.

If Customer provides suggestions, feedback, or improvement ideas, Corelo may use them without restriction and without compensation, unless otherwise agreed in writing.

Each party receiving confidential information from the other party must protect it using at least reasonable care and use it only for purposes related to these Terms and authorized service delivery.

Confidentiality obligations do not apply to information that is public without breach, lawfully received from a third party, independently developed, or legally required to be disclosed.

Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Corelo disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Corelo applies commercially reasonable efforts to deliver reliable Services but does not guarantee uninterrupted or error-free operation unless expressly stated in a signed agreement.

Corelo may perform maintenance, upgrades, and security actions that can temporarily affect availability. Corelo seeks to minimize operational disruption when reasonably possible.

Service levels or uptime commitments, if any, are only those expressly stated in signed commercial documents.

Customer will defend and indemnify Corelo against third-party claims arising from Customer's unlawful use of Services, breach of these Terms, or Customer Data supplied without required legal authority.

Corelo will defend and indemnify Customer against third-party claims that Corelo's proprietary Services, when used as authorized, directly infringe that third party's intellectual property rights, subject to notice, cooperation, and mitigation conditions.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity arising from these Terms.

Except for liabilities that cannot be limited by law and except Customer payment obligations, each party's aggregate liability under these Terms is limited to the fees paid or payable by Customer to Corelo in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, intentional misconduct, gross fault where mandatory law prohibits limitation, or liabilities that cannot be excluded by law.

These Terms begin when Customer first accesses Services and continue while Services are used, unless replaced by signed commercial terms.

Either party may terminate for material breach not cured within a reasonable cure period where applicable. Corelo may suspend access where needed to protect security, legal compliance, or service integrity.

Customer convenience termination, notice windows, transition duties, and post-termination rights are governed by signed commercial agreements where applicable.

Customer represents that neither Customer nor its authorized users are prohibited from receiving Services under applicable export control or sanctions laws.

Customer will not use Services in violation of applicable sanctions or trade restrictions.

These Terms are governed by the laws of the Province of Quebec and applicable federal laws of Canada, without regard to conflict of law principles.

Any dispute arising from or related to these Terms must be brought before competent courts in Quebec, Canada.

These Terms are available in English and French. For matters governed in Quebec, the French version prevails in case of inconsistency, subject to mandatory law.

Legal notices, contractual notices, and privacy-related notices under these Terms must be sent to marc@corelo.io, unless a signed agreement specifies another notice channel.

Customer is responsible for keeping its administrative and billing contact details current.

Neither party is liable for delay or failure to perform due to causes beyond reasonable control, including major network failures, utility outages, labor disruptions, natural disasters, government action, or widespread cyber incidents.

The affected party must use reasonable efforts to mitigate impact and resume performance as soon as practicable.

Customer may not assign or transfer these Terms without Corelo's prior written consent, except where permitted in signed commercial agreements.

Corelo may assign these Terms in connection with merger, acquisition, corporate reorganization, or sale of substantially all relevant assets.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

A party's failure to enforce a right is not a waiver of that right.

These Terms, together with any applicable signed agreements, form the complete understanding between the parties for their subject matter.

Corelo may update these Terms to reflect legal, security, operational, or product changes. Corelo will update the effective date and provide notice of material changes through appropriate channels.

Continued use of Services after the updated effective date constitutes acceptance of revised Terms, unless a signed agreement provides a different change process.

Legal, privacy, and contractual contact: marc@corelo.io

Entity: Technologies Corelo Inc., Quebec, Canada